Mercure Budapest Korona Hotel

Solo traveler from APO AE 09624 , Rome
+ I always value Safety and Location the most, so this time, due to unforeseen circumstances my female friend could not join me so I stayed in a Deluxe Single room, which is adequate for a solo traveler. I always felt safe in, and around the hotel. The hotel is in a prime location. One can walk and/or chose to use the public transportation (i.e., underground train, buses, trams) adjacent to the hotel. The majority of the staff were friendly and helpful; however, a handful still need training in either, customer service and/or international public relations (these were aloof and unfriendly.). As a world traveler, having stayed at five and/or four star hotels before, l highly recommend the Mercure Budapest Korona. - At this time and age, and also as an added feature, the hotel should provide Internet service to its customers in the guest rooms. The Business Center where one can (sometimes) access the web charges a fee in 30 min. increment(s). I also felt that The Business Center should be in a better location and/or provide better privacy to guests using the web as other people passing by can easily read what is being display on one's screen. I felt uneasy using the web there. Moreover, the Internet Service should provide more secure features, too. I was dissatisfied with the bedding as it was smelly. Perhaps the thick comforters and bedspreads need to be replaced with new ones. Customer Service: As a former "Customer Service Training Manager," I treasure courteous, attentive, and helpful service; therefore, I was happy that the majority of the staff were very courteous, helpful, and friendly. There were only a handful that in my opinion need to go through your customer service training class again. These few personnel either, ignored me or were unfriendly to me. I did not like the taxi service across the street from the hotel and the one that hotel guests are highly encouraged to use. These particular taxis charge "flat rates" which are much higher than what the City of Budapest recommends to tourists. My advice to tourists: Familiarize yourself with the literature in the various city guides and maps, so as not to "be taken."	Overall 9.14 Staff 8 Cleanliness 10 Value for money 8 Comfort (room) 8 Services 10 Dining 10 Locaiton 10

I give the The Mercure Budapest Korona a high mark for its level of comfort, location, accessibility to public transportation, and mostly - to safety in, and around the premises. I highly recommend this hotel to all travelers

2007. 08. 13.

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