Danubius Hotel Arena

Young couple from Stockholm, SWEDEN
+ The room and the breakfast (everything is included, sweet and salted food) - the staff (both reception and restaurant)	Overall 410 Staff 2 Cleanliness 4 Value for money 6 Comfort (room) 8 Services 2 Dining 2 Locaiton 4

The staff do not care about their customers. The room-maid indeed forgot on the last day to provide us with a big and a small towel, and the staff who was there during the evening gave us only 2 small towels (one of us had then to dry with small towels !!!). Besides, the staff in the restaurant is not really willing to work : we arrived at the restaurant one hour before the closing time. We could have dinner but we felt we were very unwelcome and had to eat very fast: the staff did not offer any drinks but water, and was removing food (it is supposed to be a buffet), barely had we time to help ourselves. Finally they removed desserts before we could take some. 15€ for a dinner like that is really expensive ! Some members of the restaurant´s staff do not (or pretend not to) speak English...

2006. 09. 02.